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WSC
2001
15 years 8 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
BPM
2009
Springer
146views Business» more  BPM 2009»
15 years 7 months ago
Extending a Business Process Modeling Tool With Process Configuration Facilities: The Provop Demonstrator
This tool demonstration presents an extension of the ARIS Business Architect in order to better cope with the high variability of business process models in practice. This extensio...
Manfred Reichert, Steve Rechtenbach, Alena Hallerb...
KYOTODL
2000
51views more  KYOTODL 2000»
15 years 8 months ago
Self-Maintained Folder Hierarchies as Document Repositories
This paper presents a novel approach for the management of large collections of electronic documents. The major technical contribution of our approach is the seamless integration ...
Johann Eder, Alexander Krumpholz, Alexandros Bilir...
IM
2003
15 years 8 months ago
Facilitating Efficient and Reliable Monitoring through HAMSA
: Monitoring is a fundamental building block of any network management system. It is needed to ensure that the network operates within the required parameters, and to account for u...
David Breitgand, Danny Dolev, Danny Raz, Gleb Shav...
HICSS
2006
IEEE
188views Biometrics» more  HICSS 2006»
16 years 18 days ago
Scalable Online Discussions as Listening Technology
This paper presents a novel online discussion environment that efficiently supports listening processes inspired by more collaborative management practices. This participative man...
Baldo Faieta, Bernardo A. Huberman, Paul Verhaeghe