Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
This tool demonstration presents an extension of the ARIS Business Architect in order to better cope with the high variability of business process models in practice. This extensio...
Manfred Reichert, Steve Rechtenbach, Alena Hallerb...
This paper presents a novel approach for the management of large collections of electronic documents. The major technical contribution of our approach is the seamless integration ...
Johann Eder, Alexander Krumpholz, Alexandros Bilir...
: Monitoring is a fundamental building block of any network management system. It is needed to ensure that the network operates within the required parameters, and to account for u...
David Breitgand, Danny Dolev, Danny Raz, Gleb Shav...
This paper presents a novel online discussion environment that efficiently supports listening processes inspired by more collaborative management practices. This participative man...
Baldo Faieta, Bernardo A. Huberman, Paul Verhaeghe