1709 search results - page 47 / 342 » Managing Customer Expectations |
139
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DSOM
2007
Springer
16 years 5 days ago
2007
Springer
As service providers strive to improve the quality and efficiency of their IT (information technology) management services, the need to adopt a standard set of tools and processes...
161
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ICEBE
2007
IEEE
16 years 9 days ago
2007
IEEE
In both E-Commerce (EC) and Service-Oriented Computing (SOC) environments, sellers or service providers interact with customers or service clients for services or transactions. Fr...
188
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ASC
2004
15 years 5 months ago
2004
Theabilitytointelligentlycollect,manageandanalyzeinformationaboutcustomersandsellersisakeysourceofcompetitive advantage for an e-business. This ability provides an opportunity to ...
163
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ECIS
2004
15 years 7 months ago
2004
The implementation of technology and, in particular, eCommerce technologies has had unforeseen consequences for the relationship between managers and employees. To be able to oper...
224
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SIGSOFT
2010
ACM
15 years 22 days ago
2010
ACM
In this paper, we study the decision making process involved in the five year lifecycle of a Bluetooth software product produced by a large, multi-national test and measurement fi...