1709 search results - page 205 / 342 » Managing Customer Expectations |
159
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SIGUCCS
2009
ACM
15 years 11 months ago
2009
ACM
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
194
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CAISE
1994
Springer
15 years 10 months ago
1994
Springer
Put yourself in the place of a corporate Chief Information Officer or government agency Information Resource manager... The new budget managers are looking for a quick kill. Your ...
247
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MKWI
2008
15 years 8 months ago
2008
Abstract: The economic relevance of IT risk is increasing due to various operational, technical as well as regulatory reasons. Increasing flexibility of business processes and risi...
168
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MANSCI
2008
15 years 6 months ago
2008
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
201
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JECR
2002
15 years 6 months ago
2002
Extended enterprises are networks of organizations interconnected to exchange critical resources, such as raw materials, labor, access to markets, specialized skills and knowledge...