1709 search results - page 152 / 342 » Managing Customer Expectations |
187
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SIGCOMM
2009
ACM
16 years 1 months ago
2009
ACM
IPTV is increasingly being deployed and offered as a commercial service to residential broadband customers. Compared with traditional ISP networks, an IPTV distribution network (i...
298
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VLDB
2006
ACM
16 years 6 months ago
2006
ACM
Abstract The protection of customer privacy is a fundamental issue in today's corporate marketing strategies. Not surprisingly, many research efforts have proposed new privacy...
159
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MHCI
2009
Springer
16 years 1 months ago
2009
Springer
Returns caused by the delivery of incorrect items constitute a major problem for non-automated warehouses. Returns not only create extra costs, they also aggravate customers. Most...
147
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HICSS
2008
IEEE
16 years 28 days ago
2008
IEEE
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
159
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HICSS
2008
IEEE
16 years 28 days ago
2008
IEEE
The conversion of a legacy system to a system based on a commercial-off-the-shelf (COTS) package demands a dedicated guidance. The assumption that it is just a matter of adopting ...