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Implementation of a WebDAV-based Collaborative Distance Learning Environment
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Changtao Qu, Christoph Meinel, Thomas Engel
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Electronic Kiosk Project: Distributed Access to E-Mail and Web Browsing
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The Modernization of a Call Center
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Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology
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John Saul, Betsy Black, Erik Larsson
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Computing Support Technicians: Yours, Mine or Ours
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Betty R. Tucker, Louis Barraza
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