Service providers have been motivated to develop and offer new services to their customers. The key question is what kind of futuristic and practical services customers need. This...
This paper describes the initial results of a qualitative field study of the work required to review and approve the content on government agency web sites. The study analyzes con...
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
This paper presents new mechanisms for dynamic resource management in a cluster manager called Clusteron-Demand (COD). COD allocates servers from a common pool to multiple virtual...
Jeffrey S. Chase, David E. Irwin, Laura E. Grit, J...
We investigate network management information for light-path assessment to dynamically set up end-to-end lightpaths across administrative domains. Our focus is on invetigating what...