Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Privacy is a concept which received relatively little attention during the rapid growth and spread of information technology through the 1980’s and 1990’s. Design to make info...
Carolyn Brodie, Clare-Marie Karat, John Karat, Jin...
In several working environments, production involves repeated executions of certain procedures. A workflow describes the individual tasks performed in these procedures and their i...
Anastassia Ailamaki, Yannis E. Ioannidis, Miron Li...
The advent of networking technologies and high performance transport protocols facilitates the service of storage over networks. However, they pose challenges in integration and i...
Jiesheng Wu, Pete Wyckoff, Dhabaleswar K. Panda, R...
: This paper focuses on how the information technologies can improve the management of small construction projects. First, the specific situation of the construction industry is pr...