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HICSS
2005
IEEE
176views Biometrics» more  HICSS 2005»
16 years 3 days ago
Architecture for Customer Relationship Management Approaches in Financial Services
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...
HICSS
2002
IEEE
89views Biometrics» more  HICSS 2002»
15 years 11 months ago
ICT-Impact on Services
The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
Alexander G. Bielowski, Rita Walczuch
WECWIS
2002
IEEE
120views ECommerce» more  WECWIS 2002»
15 years 11 months ago
QoS Management in Web-based Real-Time Data Services
The demand for real-time data services has been increasing recently. Many e-commerce applications and webbased information services are becoming very sophisticated in their data n...
Sang Hyuk Son, Kyoung-Don Kang
CISIS
2009
IEEE
15 years 11 months ago
Fuzzy Similarity Clustering for Consumer-Centric QoS-Aware Selection of Web Services
Appropriate use of group consensus on service consumers’ QoS opinions can improve web service discovery. Web service participants with different backgrounds or preferences may n...
Wei-Li Lin, Chi-Chun Lo, Kuo-Ming Chao, Nick Godwi...
ACSAC
2000
IEEE
15 years 11 months ago
Calculating Costs for Quality of Security Service
This paper presents a Quality of Security Service (QoSS) costing framework and demonstration. A method for quantifying costs related to the security service and for storing and re...
E. Spyropoulou, Timothy E. Levin, Cynthia E. Irvin...