The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...
The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
The demand for real-time data services has been increasing recently. Many e-commerce applications and webbased information services are becoming very sophisticated in their data n...
Appropriate use of group consensus on service consumers’ QoS opinions can improve web service discovery. Web service participants with different backgrounds or preferences may n...
Wei-Li Lin, Chi-Chun Lo, Kuo-Ming Chao, Nick Godwi...
This paper presents a Quality of Security Service (QoSS) costing framework and demonstration. A method for quantifying costs related to the security service and for storing and re...
E. Spyropoulou, Timothy E. Levin, Cynthia E. Irvin...