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SAC
2002
ACM
15 years 6 months ago
Benefits of document maps for text access in knowledge management: a comparative study
Analyzing, structuring and organizing documented knowledge is an important aspect of knowledge management. In order to ease the access to text collections, in literature so-called...
Andreas Becks, Christian Seeling, Ralf Minkenberg
OZCHI
2006
ACM
16 years 10 days ago
The Wiki: an environment to revolutionise employees' interaction with corporate knowledge
Some corporations have adopted a Wiki on their Intranets for employees to collectively store, edit and access workrelated material such as reports, best-practice features, and doc...
Helen Hasan, Charmaine C. Pfaff
WER
1999
Springer
15 years 10 months ago
A Knowledge Acquisition Systematic within the Domain Analysis Context
This work presents a systematic approach to knowledge acquisition within the domain analysis context, which grants a well defined process for eliciting and representing domain info...
Mônica Zopelari Roseti, Cláudia Maria...
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 10 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
ECAI
2006
Springer
15 years 10 months ago
Background Default Knowledge and Causality Ascriptions
A model is defined that predicts an agent's ascriptions of causality (and related notions of facilitation and justification) between two events in a chain, based on background...
Jean-François Bonnefon, Rui Da Silva Neves,...