Middle-agents are used by end-agents to locate service providers in multi-agent systems. One central middle-agent represents a single point of failure and communication bottleneck ...
Through ethnographic research, we document the rise of personal social networks in the workplace, which we call intensional networks. Paradoxically, we find that the most fundament...
Bonnie A. Nardi, Steve Whittaker, Heinrich Schwarz
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Abstract. Formal specification and operational support of time constraints constitute fundamental challenges for any process-aware information system. Although temporal constraints...
—With the increased network size and diversity, and the proliferation in applications and services, the network service providers are faced with a flood of information from many...