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CLIMA
2004
15 years 8 months ago
Fault Tolerant and Fixed Scalable Structure of Middle-Agents
Middle-agents are used by end-agents to locate service providers in multi-agent systems. One central middle-agent represents a single point of failure and communication bottleneck ...
Pavel Tichý
CSCW
2002
ACM
15 years 6 months ago
NetWORKers and their Activity in Intensional Networks
Through ethnographic research, we document the rise of personal social networks in the workplace, which we call intensional networks. Paradoxically, we find that the most fundament...
Bonnie A. Nardi, Steve Whittaker, Heinrich Schwarz
HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
16 years 1 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
CAISE
2010
Springer
15 years 1 months ago
Workflow Time Patterns for Process-Aware Information Systems
Abstract. Formal specification and operational support of time constraints constitute fundamental challenges for any process-aware information system. Although temporal constraints...
Andreas Lanz, Barbara Weber, Manfred Reichert
NOMS
2008
IEEE
112views Communications» more  NOMS 2008»
16 years 1 months ago
CyberPlanner: A comprehensive toolkit for network service providers
—With the increased network size and diversity, and the proliferation in applications and services, the network service providers are faced with a flood of information from many...
Raouf Boutaba, Jin Xiao, Issam Aib