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NAACL
2004
15 years 8 months ago
Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
Tim Paek, Eric Horvitz
JCAL
2011
76views more  JCAL 2011»
15 years 1 months ago
Mentor modeling: the internalization of modeled professional thinking in an epistemic game
: Players of epistemic games--computer games that simulate professional practica— have been shown to develop epistemic frames: a profession’s particular way of seeing and solvi...
Padraig Nash, David Williamson Shaffer
CIKM
2004
Springer
16 years 9 days ago
Unified filtering by combining collaborative filtering and content-based filtering via mixture model and exponential model
Collaborative filtering and content-based filtering are two types of information filtering techniques. Combining these two techniques can improve the recommendation effectiveness....
Luo Si, Rong Jin
CBSE
2010
Springer
15 years 10 months ago
Reactive Model-Based Control of Reconfiguration in the Fractal Component-Based Model
Abstract. We present a technique for designing reconfiguration controllers in the Fractal component-based framework. We obtain discrete control loops that automatically enforce saf...
Gwenaël Delaval, Éric Rutten
CHI
2006
ACM
16 years 7 months ago
Making memories: applying user input logs to interface design and evaluation
In this paper, we describe our approach to designing interface components that automate the logging of user input. These recorded logs of user-system interactions can serve as a b...
Tamara Babaian, Wendy T. Lucas, Heikki Topi