Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
: Players of epistemic games--computer games that simulate professional practica— have been shown to develop epistemic frames: a profession’s particular way of seeing and solvi...
Collaborative filtering and content-based filtering are two types of information filtering techniques. Combining these two techniques can improve the recommendation effectiveness....
Abstract. We present a technique for designing reconfiguration controllers in the Fractal component-based framework. We obtain discrete control loops that automatically enforce saf...
In this paper, we describe our approach to designing interface components that automate the logging of user input. These recorded logs of user-system interactions can serve as a b...