Many sources of empirical data can be used to evaluate an interface (e.g., time to learn, time to perform benchmark tasks, number of errors on benchmark tasks, answers on question...
Peripheral information is information that is not central to a person’s current task, but provides the person the opportunity to learn more, to do a better job, or to keep track...
Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly...
Steve Whittaker, Richard Davis, Julia Hirschberg, ...
rom abstract objects like user tasks. ost interface development problems can be traced to two sources: the need for usercentered design environments and the lack of software system...
Monitoring occurs when users return to previously viewed web pages to view new or updated information. While tools exist to support web-based monitoring, we know little about the ...
Melanie Kellar, Carolyn R. Watters, Kori M. Inkpen