This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...
We describe the design and evaluation of K-net, a social matching system to help people learn 'who knows what' in an organization by matching people with skills with tho...
N. Sadat Shami, Y. Connie Yuan, Dan Cosley, Ling X...
Information on Web2.0, generated by users of web based services, is both difficult to organize and organic in nature. Content categorization and search in such situation offers cha...
Mohammad Nauman, Shahbaz Khan 0003, Muhammad Amin,...
Most studies of plans and situated work have applied ethnographic methods and and thus fail to provide any quantitative insight into the extent of this phenomenon. We present a st...
This paper describes a two-year research study that piloted and evaluated the use of low-cost, low-bandwidth Information and Communications Technology (ICT) to support meetings be...