Interviews with stakeholders can be a useful method for identifying user needs and establishing requirements. However, interviews are also problematic. They are time consuming and...
A shared visual workspace allows multiple people to see similar views of objects and environments. Prior empirical literature demonstrates that visual information helps collaborat...
Personalization was a hype in the late 1990s. Several organizations offered (and are still offering) personalization services for their customers. From ecommerce applications we...
People are performing increasingly complicated actions on the web, such as automated purchases involving multiple sites. Things often go wrong, however, and it can be difficult to...
This paper reports on and discusses a set of user experiments using the TREC 2003 Web interactive track protocol. The focus is on comparing humans and machine algorithms in terms ...
Mingfang Wu, Gheorghe Muresan, Alistair McLean, Mu...