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Information Technology
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2000
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Electronic Kiosk Project: Distributed Access to E-Mail and Web Browsing
15 years 11 months ago
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Jeffrey Raymond
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108
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The Modernization of a Call Center
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Karen Reasoner
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114
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Managing Student Workers: How to Effectively Schedule and Supervise Student Workers in a Dynamic Environment
15 years 11 months ago
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Michael L. Ringham
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134
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Computing Support Technicians: Yours, Mine or Ours
15 years 11 months ago
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Betty R. Tucker, Louis Barraza
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2000
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Living in an ACD World
15 years 11 months ago
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Jen Whiting
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