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SIGUCCS
2000
ACM
15 years 11 months ago
Creating a Help Center from Scratch: A Recipe for Success
Creating a university Help Center from scratch can be a challenging yet very rewarding experience for an IT professional. Buying computers, building networks, and installing softw...
Patrick McKoen
SIGUCCS
2000
ACM
15 years 11 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
AGENTS
2000
Springer
15 years 11 months ago
MAS Infrastructure: Definitions, Needs and Prospects
This paper attempts to articulate the general role of infrastructure for multi-agent systems (MAS), and why infrastructure is a particularly critical issue if we are to increase th...
Les Gasser
ELPUB
2007
ACM
15 years 10 months ago
Openness in Higher Education: Open Source, Open Standards, Open Access
For national advisory services in the UK (UKOLN, CETIS, and OSS Watch), varieties of openness (open source software, open standards, and open access to research publications and d...
Brian Kelly, Scott Wilson, Randy Metcalfe
CIKM
2006
Springer
15 years 10 months ago
Heuristic containment check of partial tree-pattern queries in the presence of index graphs
The wide adoption of XML has increased the interest of the database community on tree-structured data management techniques. Querying capabilities are provided through tree-patter...
Dimitri Theodoratos, Stefanos Souldatos, Theodore ...