Our lives are full of memorable and important moments, as well as important items of information. The last few years have seen the proliferation of digital devices intended to sup...
How is work created, assigned, and completed on large-scale, crowd-powered systems like Wikipedia? And what design principles might enable these federated online systems to be mor...
Michel Krieger, Emily Margarete Stark, Scott R. Kl...
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
Understanding how users behave when they connect to social networking sites creates opportunities for better interface design, richer studies of social interactions, and improved ...
Trust between a pair of users is an important piece of information for users in an online community (such as electronic commerce websites and product review websites) where users ...