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198
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CHI
2011
ACM
14 years 10 months ago
2011
ACM
People routinely rely on Internet search engines to support their use of interactive systems: they issue queries to learn how to accomplish tasks, troubleshoot problems, and other...
174
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CHI
2011
ACM
14 years 10 months ago
2011
ACM
With millions of teenagers on the Internet, millions of parents are trying to understand what their teens are doing and why. Understanding how technology use impacts teens‘ lear...
149
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CHI
2011
ACM
14 years 10 months ago
2011
ACM
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
157
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CHI
2011
ACM
14 years 10 months ago
2011
ACM
With widespread broadband adoption, more households report experiencing sub-optimal speeds. Not only are slow speeds frustrating, they may indicate consumers are not receiving the...
253
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HT
2011
ACM
14 years 10 months ago
2011
ACM
Personalized search and browsing is increasingly vital especially for enterprises to able to reach their customers. Key challenge in supporting personalization is the need for ric...