We describe an approach to quantitatively evaluating human-assisted failure-recovery tools and processes in the environment of modern Internet- and enterprise-class server systems...
Aaron B. Brown, Leonard Chung, William Kakes, Calv...
In recent literature it is commonly agreed that the first phase of the software development process is still an area of concern. Furthermore, while software technology has been ch...
Many emerging distributed applications require the realtime processing of large amounts of data that are being updated continuously. Distributed stream processing systems offer a ...
To achieve success at supply chain management (SCM), an organization must possess--and share-knowledge about the different facets of the supply chain. Lack of information sharing ...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...