In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
We start with basic terminology and concepts of modeling, and decompose the art of modeling as a process. This overview of the process helps clarify when we should or should not u...
This work was motivated by a discussion that two of the coauthors (computer science professors) had with the other coauthor (a law professor and a former computer crime Trial Atto...
In this paper, when we use the term ontology, we are primarily referring to linked data in the form of RDF(S). The problem of ontology mapping has attracted considerable attention...
Background: The receiver operating characteristic (ROC) curve is a fundamental tool to assess the discriminant performance for not only a single marker but also a score function c...