1372 search results - page 108 / 275 » Implementing an ITIL-Based IT Service Management Measurement... |
164
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WWW
2008
ACM
16 years 7 months ago
2008
ACM
In this paper we measured and analyzed the workload on Yahoo! Video, the 2nd largest U.S. video sharing site, to understand its nature and the impact on online video data center d...
151
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SAINT
2005
IEEE
15 years 12 months ago
2005
IEEE
This paper presents a middleware architecture for the adaptable management of heterogeneous wireless resources. The main application of the proposed architecture is the optimal ut...
169
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HICSS
2003
IEEE
15 years 11 months ago
2003
IEEE
In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capab...
180
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MOBILITY
2009
ACM
15 years 11 months ago
2009
ACM
Many adaptative context-aware middleware exist and mostly rely on so-called vertical architectures that offer a functional decomposition for context-awareness. This architecture ...
189
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ICSM
1995
IEEE
15 years 10 months ago
1995
IEEE
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...