Medical science conceives the human body as a system comprised of many subsystems at a variety of levels. At the highest level are bodily systems proper, such as the endocrine syst...
There are many interactions that take place at a call centre; between the customer and agent, the agent and computer, and indirectly between the customer and computer. This paper ...
This article analyzes the impact of a computer simulation (business game) on the users' perceived learning. The theoretical model developed in this paper is derived from the ...
Does usability affect long term user engagement in computer games, or are other factors more influential? This paper explores this issue, discussing an evaluation study that measu...
We report on a field study of the multitasking behavior of computer users focused on the suspension and resumption of tasks. Data was collected with a tool that logged users'...