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Governing with information technologies
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2000
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The Modernization of a Call Center
15 years 11 months ago
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Karen Reasoner
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Managing Student Workers: How to Effectively Schedule and Supervise Student Workers in a Dynamic Environment
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Michael L. Ringham
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Computing Support Technicians: Yours, Mine or Ours
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Betty R. Tucker, Louis Barraza
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Living in an ACD World
15 years 11 months ago
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Jen Whiting
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AMTA
2000
Springer
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How Are You Doing? A Look at MT Evaluation
15 years 11 months ago
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Michelle Vanni, Florence Reeder
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