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SIGUCCS
2000
ACM
15 years 11 months ago
There is No Such Thing as Free Support
Every campus department needs computer support, from ordering and setting up new computers to installing software and answering software questions. This is in addition to training...
Dianne Brotherson
SIGUCCS
2000
ACM
15 years 11 months ago
Ills Cured with a Dose of Remedy
We presented a paper in Denver that addressed our Remedy design process. At that time we talked about our current development process, but we hadn't implemented the product a...
Michael Critchfield, Michael Murray
SIGUCCS
2000
ACM
15 years 11 months ago
Linux and Open Source in the Academic Enterprise
Open Source Software (OSS) has made great strides toward mainstream acceptance over the past two years. However, many IT managers, both in business and academia, are still cautiou...
Mike Davis, Will O'Donovan, John Fritz, Carlisle C...
SIGUCCS
2000
ACM
15 years 11 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
SIGUCCS
2000
ACM
15 years 11 months ago
Putting Help Where the User Is - A Desktop Computer Support Strategy
As the personal computer becomes a more integral part of the faculty member’s job, the increasing level of day-to-day computer support - often without increases in full-time sta...
Cheryl Stahler
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