Every campus department needs computer support, from ordering and setting up new computers to installing software and answering software questions. This is in addition to training...
We presented a paper in Denver that addressed our Remedy design process. At that time we talked about our current development process, but we hadn't implemented the product a...
Open Source Software (OSS) has made great strides toward mainstream acceptance over the past two years. However, many IT managers, both in business and academia, are still cautiou...
Mike Davis, Will O'Donovan, John Fritz, Carlisle C...
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
As the personal computer becomes a more integral part of the faculty member’s job, the increasing level of day-to-day computer support - often without increases in full-time sta...