A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Abstract. Multidimensional databases are large collections of data, often historical, used for sophisticated analysis oriented to decision making. This activity is supported by an ...
The purpose of this paper is to introduce a new approach to teaching an introductory simulation course using an interactive CD-ROM titled "Simply Simulation". This metho...
Security managers must scan through multiple continuous data streams issuing from diverse sources in an effort to defend computer networks from attack. However, manual aggregation...
—People make and use tools. Many information technology tools, applying computer science research, powerfully influence human behaviour. Some questions about human behaviour can ...