The use of ICTs in the public sector has long been touted for its potential to transform the institutions that govern and provide social services. The focus, however, has largely ...
Purpose – This article is the third in a four-part series that aims to illustrate the process involved in planning a portal and creating a portal definition document. Design/me...
Linking components with end-user requests for processing is problematic when there are fundamental language differences between component specifications and how individual users s...
Rose F. Gamble, Robert Baird, Leigh Flagg, Melody ...