An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
An adaptive user interface relies, to a large extent, upon an adequate user model (e.g., a representationof user-expertise). However, building a user model may be a tedious and ti...
—Traditional Workflow Management Systems (WFMSs) are not flexible enough to support loosely-structured processes. Furthermore, flexibility in contemporary WFMSs usually comes ...
Maja Pesic, Helen Schonenberg, Wil M. P. van der A...
This paper describes a particular knowledge acquisition tool for the construction and maintenance of the knowledge model of an intelligent system for emergency management in the fi...
We introduce a new kernel language for modeling hardware/software systems, adopting multiple heterogenous models of computation. The language has formal operational semantics, and...