During software evolution, adaptive, and corrective maintenance are common reasons for changes. Often such changes cluster around key components. It is therefore important to anal...
James M. Bieman, Anneliese Amschler Andrews, Helen...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Abstract. An architecture that provides personalised filtering and dissemination of news items is presented. It is based on user profiles and it provides mechanisms that allow the ...
This work presents a lookahead-based exploration strategy for a model-based learning agent that enables exploration of the opponent's behavior during interaction in a multi-a...
: Due to the deregulation of the telecom network and the Internet, users will have access to an increasing number of heterogeneous communication services and will need to adapt the...