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IWPC
2003
IEEE
15 years 11 months ago
Understanding Change-Proneness in OO Software through Visualization
During software evolution, adaptive, and corrective maintenance are common reasons for changes. Often such changes cluster around key components. It is therefore important to anal...
James M. Bieman, Anneliese Amschler Andrews, Helen...
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 10 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
ERCIMDL
2000
Springer
118views Education» more  ERCIMDL 2000»
15 years 10 months ago
Evaluating a User-Model Based Personalisation Architecture for Digital News Services
Abstract. An architecture that provides personalised filtering and dissemination of news items is presented. It is based on user profiles and it provides mechanisms that allow the ...
Alberto Díaz Esteban, Pablo Gervás G...
ICMAS
1998
15 years 7 months ago
How to Explore your Opponent's Strategy (almost) Optimally
This work presents a lookahead-based exploration strategy for a model-based learning agent that enables exploration of the opponent's behavior during interaction in a multi-a...
David Carmel, Shaul Markovitch
SMARTNET
2000
15 years 7 months ago
Towards Dynamic Composition of Hybrid Communication Services
: Due to the deregulation of the telecom network and the Internet, users will have access to an increasing number of heterogeneous communication services and will need to adapt the...
Jacqueline Floch, Rolv Bræk