An increasing number of enterprises outsource their IT services to third parties who can offer these services for a much lower cost due to economy of scale. Quality of service is ...
: This paper is about GLASS2 , a distributed multimedia system that is currently under development. The multimedia department of the IBM European Networking Center in Heidelberg, G...
H. Cossmann, Carsten Griwodz, G. Grassel, M. P&uum...
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
We present the Dynamic Priority (DP) parallel task scheduler for Hadoop. It allows users to control their allocated capacity by adjusting their spending over time. This simple mech...
: We describe a method to find low cost shift schedules with a time-varying service level that is always above a specified minimum. Most previous approaches used a two-step procedu...