In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
— In this paper, we present a design for a generic, open, application-oriented performance instrumentation of multitier applications. Measurements are performed through configur...
Markus Schmid, Marcus Thoss, Thomas Termin, Reinho...
Enterprise distributed real-time and embedded (DRE) publish/subscribe (pub/sub) systems manage resources and data that are vital to users. Cloud computing—where computing resourc...
Joe Hoffert, Douglas C. Schmidt, Aniruddha S. Gokh...
— In many networked applications, independent caching agents cooperate by servicing each other’s miss streams, without revealing the operational details of the caching mechanis...
Flexbility and deployment simplicity are among the numerous advantages of wireless links when compared to standard wired communications. However, challenges do remain high for wire...