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ECIS
2001
15 years 7 months ago
A Review of the Issues Associated with Customer Relationship Management Systems
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
Ben Light
CAISE
2009
Springer
15 years 4 months ago
Developing Quality Management Systems with DEMO
The International Organization for Standardization (ISO) has defined Quality Management, but it has not yet adopted standards for developing Quality Management Systems (QMSs), nota...
Jos Geskus, Jan L. G. Dietz
CIDR
2009
126views Algorithms» more  CIDR 2009»
15 years 7 months ago
Declarative Reconfigurable Trust Management
In recent years, there has been a proliferation of declarative logic-based trust management languages and systems proposed to ease the description, configuration, and enforcement ...
William R. Marczak, David Zook, Wenchao Zhou, Molh...
SAC
2008
ACM
15 years 5 months ago
Workflow management versus case handling: results from a controlled software experiment
Business Process Management (BPM) technology has become an important instrument for improving process performance. When considering its use, however, enterprises typically have to...
Bela Mutschler, Barbara Weber, Manfred Reichert
NOMS
2008
IEEE
181views Communications» more  NOMS 2008»
16 years 21 days ago
Coordinated management of power usage and runtime performance
— With the continued growth of computing power and reduction in physical size of enterprise servers, the need for actively managing electrical power usage in large datacenters is...
Malgorzata Steinder, Ian Whalley, James E. Hanson,...