During the different phases of a project, stakeholders have different communication needs and make use of different communication media to satisfy them. A group memory system must...
In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
: Flying Message Service (FMS) is a design project promoting community-based messaging in public spaces in the city. We have built a system that enables people to attach electronic...
This brief research commentary on Westland's (2010) article in this issue of Electronic Commerce Research and Applications is intended to add two cautionary notes. He attempts...
: Digital libraries are invaluable repositories of information. However, in many situations, their size makes it difficult to access the desired resource. In this paper, we present...