The changing needs of healthcare provision around the world are forcing service designers and decision makers to adopt new tools in design and evaluation of processes. Apart from ...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
This paper presents the case that education in the 21st Century can only measure up to national needs if technologies developed in the simulation community, further enhanced by th...
Dan M. Davis, Thomas D. Gottschalk, Laurel K. Davi...
Developing and analyzing schedules is essential for successfully controlling the time aspect of construction projects. The critical path method of scheduling is by far the most wi...
As the XML has become a standard for data representation, it is inevitable to propose and implement techniques for efficient managing of XML data. A natural alternative is to expl...