Knowing the reputations of your own and/or competitors' products is important for marketing and customer relationship management. It is, however, very costly to collect and a...
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Text streams are becoming more and more ubiquitous, in the forms of news feeds, weblog archives and so on, which result in a large volume of data. An effective way to explore the...
Xiang Wang 0002, Kai Zhang, Xiaoming Jin, Dou Shen
The primary goal of Web usage mining is the discovery of patterns in the navigational behavior of Web users. Standard approaches, such as clustering of user sessions and discoveri...
Web Mining Systems exploit the redundancy of data published on the Web to automatically extract information from existing web documents. The first step in the Information Extract...
Kostyantyn M. Shchekotykhin, Dietmar Jannach, Gerh...