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ACMDIS
2000
ACM
15 years 11 months ago
Just-in-Time Design in a Fast-Paced Product Group
In real world development environments where deadlines are fixed, a designer must craft a process that works with the team and within the constraints of a project. The traditional...
Margo Lustig Ezekiel
ACMDIS
2000
ACM
15 years 11 months ago
Performance Targets, Models and Innovation in Interactive System Design
This paper presents an approach to designing interactive systems that enables critical performance parameters to be identified and models of performance to be constructed. The met...
William M. Newman, Alex S. Taylor, Christopher R. ...
ACMSE
2000
ACM
15 years 11 months ago
Exploring an information-based approach to computation and computational complexity
We present the background and justi cation for a new approachto studying computation and computational complexity. We focus on categories of problems and categories of solutions w...
D. E. Stevenson
CHI
2000
ACM
15 years 11 months ago
Agents to assist in finding help
When a novice needs help, often the best solution is to find a human expert who is capable of answering the novice’s questions. But often, novices have difficulty characterizing...
Adriana Santarosa Vivacqua, Henry Lieberman
CSCW
2000
ACM
15 years 11 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
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