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» Differentiated Services and Integrated Services Use of MPLS
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KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 10 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
DILS
2006
Springer
15 years 10 months ago
The Distributed Annotation System for Integration of Biological Data
The Distributed Annotation System (DAS) is a protocol for sharing of biological data which allows for dynamical data integration. It has become widely used in both the genome and p...
Andreas Prlic, Ewan Birney, Tony Cox, Thomas A. Do...
NAACL
2004
15 years 7 months ago
Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
Tim Paek, Eric Horvitz
ADHOC
2006
144views more  ADHOC 2006»
15 years 6 months ago
The integration of ad hoc sensor and cellular networks for multi-class data transmission
This paper targets mobile telemedicine applications that can be supported using third generation (3G) cellular networks, to provide highly flexible medical services. On the other ...
Fei Hu, Sunil Kumar
JUCS
2010
134views more  JUCS 2010»
15 years 4 months ago
Leveraging ICT Deployment and Integration in a Public Organization Aged 176 Years A Greek Case Study
: The successful deployment and exploitation of an Information and Communications Technologies (ICT) project in a traditional Public Organization involves the proper design and imp...
Melpomeni Hatzikou, Iraklis-Panagiotis Agiovlasiti...