As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
The Distributed Annotation System (DAS) is a protocol for sharing of biological data which allows for dynamical data integration. It has become widely used in both the genome and p...
Andreas Prlic, Ewan Birney, Tony Cox, Thomas A. Do...
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
This paper targets mobile telemedicine applications that can be supported using third generation (3G) cellular networks, to provide highly flexible medical services. On the other ...
: The successful deployment and exploitation of an Information and Communications Technologies (ICT) project in a traditional Public Organization involves the proper design and imp...