Commercial-Off-The-Shelf (COTS) software components are being used within complex safety-critical applications. However, to use them with confidence, it is necessary to ensure tha...
Multihoming is increasingly being employed by large enterprises and data centers as a mechanism to extract good performance from their provider connections. Today, multihomed end-...
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
Next generation wireless communications system will be required to support the seamless delivery of voice, video and data with high quality. Delivering hard Quality of Service (QO...
1 User interface design and development for knowledgebased systems and most other types of applications is a resource-consuming activity. Thus, many attempts have been made to auto...
Angel R. Puerta, Henrik Eriksson, John H. Gennari,...