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EOR
2010
110views more  EOR 2010»
15 years 6 months ago
Online scheduling policies for multiclass call centers with impatient customers
We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery
ESWA
2008
195views more  ESWA 2008»
15 years 6 months ago
Automatic expert identification using a text categorization technique in knowledge management systems
Since tacit knowledge such as know-how and experiences is hard to be managed effectively using information technology, it is recently proposed that providing an appropriate expert...
Kun-Woo Yang, Soon-Young Huh
JASIS
2007
119views more  JASIS 2007»
15 years 5 months ago
Visualization of the citation impact environments of scientific journals: An online mapping exercise
Aggregated journal-journal citation networks based on the Journal Citation Reports 2004 of the Science Citation Index (5968 journals) and the Social Science Citation Index (1712 j...
Loet Leydesdorff
APIN
2004
127views more  APIN 2004»
15 years 5 months ago
CLSS: An Intelligent Crane Lorry Scheduling System
Companies that provide crane-lorry services are faced with the daily need to perform vehicle and driver allocation and scheduling. Many companies still do this manually due to the ...
Hon Wai Chun, Rebecca Y. M. Wong
CCR
2004
62views more  CCR 2004»
15 years 5 months ago
Methodological frameworks for large-scale network analysis and design
This paper emphasizes the need for methodological frameworks for analysis and design of large scale networks which are independent of specific design innovations and their advocac...
Antonis Papachristodoulou, Lun Li, John C. Doyle