We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
Since tacit knowledge such as know-how and experiences is hard to be managed effectively using information technology, it is recently proposed that providing an appropriate expert...
Aggregated journal-journal citation networks based on the Journal Citation Reports 2004 of the Science Citation Index (5968 journals) and the Social Science Citation Index (1712 j...
Companies that provide crane-lorry services are faced with the daily need to perform vehicle and driver allocation and scheduling. Many companies still do this manually due to the ...
This paper emphasizes the need for methodological frameworks for analysis and design of large scale networks which are independent of specific design innovations and their advocac...