Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Today, commodity technologies like mobile phones—once symbols of status and wealth—have become deeply woven into social and economic participation in Western society. Despite ...
Christopher A. Le Dantec, Robert G. Farrell, Jim C...
Social applications on the web let users track and follow the activities of a large number of others regardless of location or affiliation. There is a potential for this transpare...
Laura A. Dabbish, H. Colleen Stuart, Jason Tsay, J...
This demo presents Signposts, a system to provide users with a secure, simple mechanism to establish and maintain communication channels between their personal cloud of named devi...
Amir Chaudhry, Anil Madhavapeddy, Charalampos Rots...
Web search engines are facing formidable performance challenges due to data sizes and query loads. The major engines have to process tens of thousands of queries per second over t...