In this paper we present a system that automatically generates a 3D virtual world from a virtual institution (VI) specification, namely of activities that will take place in the v...
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
Hierarchical menus are now ubiquitous. The performance of the menu depends on many factors: structure, layout, colors and so on. There has been extensive research on novel menus, ...
We describe ThinkFree, an industrial Visual Wiki application which provides a way for end users to better explore knowledge of IT Enterprise Architecture assets that is held withi...
Christian Hirsch, John G. Hosking, John C. Grundy,...