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CANDT
2009
15 years 7 months ago
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Derek L. Hansen
CSCW
2008
ACM
15 years 7 months ago
Assistance: the work practices of human administrative assistants and their implications for it and organizations
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
GECCO
2008
Springer
100views Optimization» more  GECCO 2008»
15 years 7 months ago
Optimizing hierarchical menus by genetic algorithm and simulated annealing
Hierarchical menus are now ubiquitous. The performance of the menu depends on many factors: structure, layout, colors and so on. There has been extensive research on novel menus, ...
Shouichi Matsui, Seiji Yamada
WIKIS
2010
ACM
15 years 7 months ago
ThinkFree: using a visual Wiki for IT knowledge management in a tertiary institution
We describe ThinkFree, an industrial Visual Wiki application which provides a way for end users to better explore knowledge of IT Enterprise Architecture assets that is held withi...
Christian Hirsch, John G. Hosking, John C. Grundy,...
DCOSS
2010
Springer
15 years 7 months ago
Self-stabilizing Synchronization in Mobile Sensor Networks with Covering
Synchronization is widely considered as an important service in distributed systems which may simplify protocol design. Phase clock is a general synchronization tool that provides ...
Joffroy Beauquier, Janna Burman
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