There are many interactions that take place at a call centre; between the customer and agent, the agent and computer, and indirectly between the customer and computer. This paper ...
We describe the Conference Assistant, a prototype mobile, context-aware application that assists conference attendees. We discuss the strong relationship between context-awareness...
Anind K. Dey, Daniel Salber, Gregory D. Abowd, Mas...
Interaction problems occur when small-screen devices (PDAs, Palmtops etc) are used to access Web pages designed for conventional, largescreen displays. To overcome some of these pr...
Shared physical workspaces allow people to maintain upto-the minute knowledge about others' interaction with the workspace. This knowledge is workspace awareness, part of the...
MailCall is a telephone-based messaging system using speech recognition and synthesis. Its nonvisual interaction approaches the usability of visual systems through a combination o...