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CANDT
2009
15 years 7 months ago
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Derek L. Hansen
HUC
2010
Springer
15 years 7 months ago
CU-Later: a communication system considering time difference
Despite the widespread use of technology for social communication across distance, a number of barriers to such contact still exist. One such barrier is the problem of communicati...
Hitomi Tsujita, Svetlana Yarosh, Gregory D. Abowd
CORR
2010
Springer
157views Education» more  CORR 2010»
15 years 6 months ago
Detecting Coordination Problems in Collaborative Software Development Environments
Software development is rarely an individual effort and generally involves teams of developers collaborating to generate good reliable code. Among the software code there exist te...
Chintan Amrit, Jos van Hillegersberg
JCIT
2008
165views more  JCIT 2008»
15 years 6 months ago
Mining Processes using cluster approach for representing workflows
Although much attention is being paid to business Intelligence during the past decades, the design for applying business Intelligence and particularly in a workflow processes is s...
N. P. Kavya, M. V. Sathyanarayana, N. C. Naveen
JUCS
2008
148views more  JUCS 2008»
15 years 6 months ago
Integrating Service-Oriented Mobile Units to Support Collaboration in Ad-hoc Scenarios
: Advances in wireless communication and mobile computing extend collaboration scenarios. Mobile workers using computing devices are currently able to collaborate in order to carry...
H. Andrés Neyem, Sergio F. Ochoa, Jos&eacut...