Web services are ubiquitous technologies which are used for integrating business processes and services. As is the case in many other applications, the information processed in we...
In this paper we describe techniques for the specification and verification of model transformations using a combination of UML and formal methods. The use of UML 2 notations to s...
In a modern business process, documents are important carriers of information between organisations. Document management solutions are increasingly based on structured document for...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Purpose – The purpose of this paper is to distinguish and describe knowledge management (KM) technologies according to their support for strategy. Design/methodology/approach â€...