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PVLDB
2008
137views more  PVLDB 2008»
15 years 6 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
INFOCOM
2010
IEEE
15 years 5 months ago
Price of Anarchy in Non-Cooperative Load Balancing
We investigate the price of anarchy of a load balancing game with K dispatchers. The service rates and holding costs are assumed to depend on the server, and the service disciplin...
Urtzi Ayesta, Olivier Brun, Balakrishna Prabhu
NOMS
2010
IEEE
154views Communications» more  NOMS 2010»
15 years 5 months ago
Extending a knowledge-based network to support temporal event reasoning
—While the polling or request/response paradigm adopted by many network and systems management approaches form the backbone of modern monitoring and management systems, the most ...
John Keeney, Clay Stevens, Declan O'Sullivan
VTC
2010
IEEE
129views Communications» more  VTC 2010»
15 years 5 months ago
A Systematic LT Coded Arrangement for Transmission over Correlated Shadow Fading Channels in 802.11 Ad-Hoc Wireless Networks
— Systematic Luby Transform (SLT) codes constitute rateless codes, which are capable of adaptively adjusting their code rate depending on the channel quality without any explicit...
Hoang Anh Ngo, Tim Stevens, Robert G. Maunder, Laj...
CCS
2010
ACM
15 years 4 months ago
Platform-independent programs
Given a single program (i.e., bit string), one may assume that the program's behaviors can be determined by first identifying the native runtime architecture and then executi...
Sang Kil Cha, Brian Pak, David Brumley, Richard Ja...