A growing number of online service providers offer to store customers' photos, email, file system backups, and other digital assets. Currently, customers cannot make informed...
Mehul A. Shah, Mary Baker, Jeffrey C. Mogul, Ram S...
Improving the usability of government portal sites requires a focus shift from system to user in both research and design. Empirical studies into user behavior are needed to suppor...
For extended enterprises, value-chain integration means that enterprise business systems can no longer be confined to internal processes, applications, and data repositories. What...
Utility or preference elicitation is a critical component in many recommender and decision support systems. However, most frameworks for elicitation assume a predefined set of fe...
Using simulations of a complex system such as a Web Application Server provides us with a tool that allows the running of tests without using the resources needed in a real system...
Ramon Nou, Jordi Guitart, David Carrera, Jordi Tor...