The growth of the applications and services market for mobile devices is currently slowed down by the lack of a flexible and reliable security infrastructure. The development and...
Abstract—Stakeholders from several domains with local terminologies have to work together to develop and operate softwareintensive systems, like production automation systems. On...
Data warehouses and On-Line Analytical Processing (OLAP) provide an analysis framework supporting the decision making process. In many application domains, complex analysis tasks ...
Many critical decisions for individuals and organizations are often framed as preferential choices: the process of selecting the best option out of a set of alternatives. This pap...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...