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CIKM
2009
Springer
16 years 1 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
DEBU
2008
149views more  DEBU 2008»
15 years 6 months ago
Semantics enhanced Services: METEOR-S, SAWSDL and SA-REST
Services Research Lab at the Knoesis center and the LSDIS lab at University of Georgia have played a significant role in advancing the state of research in the areas of workflow m...
Amit P. Sheth, Karthik Gomadam, Ajith Ranabahu
ACMICEC
2006
ACM
112views ECommerce» more  ACMICEC 2006»
16 years 20 days ago
Persistent information security: beyond the e-commerce threat model
This paper introduces a new class of information security solution. The core technology, to authorize and track the use of digital files, was originally developed in eCommerce app...
Merv Matson, Mihaela Ulieru
EWCBR
2006
Springer
15 years 10 months ago
Case-Base Maintenance for CCBR-Based Process Evolution
The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reason...
Barbara Weber, Manfred Reichert, Werner Wild
167
Voted
SIGMOD
2008
ACM
100views Database» more  SIGMOD 2008»
15 years 6 months ago
Incorporating string transformations in record matching
Today's record matching infrastructure does not allow a flexible way to account for synonyms such as "Robert" and "Bob" which refer to the same name, and ...
Arvind Arasu, Surajit Chaudhuri, Kris Ganjam, Ragh...