The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Services Research Lab at the Knoesis center and the LSDIS lab at University of Georgia have played a significant role in advancing the state of research in the areas of workflow m...
This paper introduces a new class of information security solution. The core technology, to authorize and track the use of digital files, was originally developed in eCommerce app...
The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reason...
Today's record matching infrastructure does not allow a flexible way to account for synonyms such as "Robert" and "Bob" which refer to the same name, and ...