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174
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CIMCA
2005
IEEE
15 years 8 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
197
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MM
2010
ACM
15 years 4 months ago
2010
ACM
Visual search connects physical (offline) objects with (online) digital media. Using objects from the environment, like newspapers, magazines, books and posters, we can retrieve s...
152
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DGO
2007
15 years 7 months ago
2007
Enhanced information sharing among criminal justice agencies is a critical concern and a goal of much IT investment. Understanding agencies’ capabilities to achieve this goal is...
170
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MOBIHOC
2003
ACM
15 years 11 months ago
2003
ACM
Reliable storage of data with concurrent read/write accesses (or query/update) is an ever recurring issue in distributed settings. In mobile ad hoc networks, the problem becomes e...
164
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SERP
2003
15 years 7 months ago
2003
Agent-based programming comes us as a next generation programming paradigm. However, we have not been ready yet to fully use it without having sound and concrete software engineer...