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CHI
2007
ACM
16 years 7 months ago
How it works: a field study of non-technical users interacting with an intelligent system
In order to develop intelligent systems that attain the trust of their users, it is important to understand how users perceive such systems and develop those perceptions over time...
Joe Tullio, Anind K. Dey, Jason Chalecki, James Fo...
CHI
2007
ACM
16 years 7 months ago
What happened to remote usability testing?: an empirical study of three methods
The idea of conducting usability tests remotely emerged ten years ago. Since then, it has been studied empirically, and some software organizations employ remote methods. Yet ther...
Henrik Villemann Nielsen, Jan Stage, Morten Sieker...
CHI
2007
ACM
16 years 7 months ago
A study of out-of-turn interaction in menu-based, IVR, voicemail systems
We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
CHI
2007
ACM
16 years 7 months ago
FASTDash: a visual dashboard for fostering awareness in software teams
Software developers spend significant time gaining and maintaining awareness of fellow developers' activities. FASTDash is a new interactive visualization that seeks to impro...
Jacob T. Biehl, Mary Czerwinski, Greg Smith, Georg...
CHI
2007
ACM
16 years 7 months ago
An eye tracking study of the effect of target rank on web search
Web search engines present search results in a rank ordered list. This works when what a user wants is near the top, but sometimes the information that the user really wants is lo...
Zhiwei Guan, Edward Cutrell
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